Return Policy for Amour Fragrances Online Store
Thank you for choosing Amour Fragrances as your preferred online fragrance store. We strive to provide you with exceptional products and a satisfying shopping experience. While we typically do not accept returns, we understand that there may be rare instances when you need to return a purchase. Please review our limited return policy below.
Eligibility for Returns:
Returns will only be accepted in exceptional cases and at our discretion. Please reach out to our customer service team to discuss your situation and determine if a return is possible. Please note that not all requests for returns will be approved.To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Any product that has been used or is not in its original packaging may not be eligible for a refund or exchange.
If your return is approved, our customer service team will provide you with specific instructions on how to proceed. It is important to follow these instructions carefully to ensure a smooth return process.
If a return is approved, the customer will be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that the item reaches us safely. Please note that we are not responsible for any items lost or damaged during return shipping.
If your return is approved and the item is received and inspected, we will process a refund for the eligible amount. Refunds will be issued to the original payment method used for the purchase. Please allow up to 14 business days for the refund to be reflected in your account.
We do not offer direct exchanges. If you wish to exchange an item, you will need to follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items:
In the event that you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the product. We will evaluate the situation on a case-by-case basis and work with you to find a satisfactory resolution.
Most of our items are non-returnable due to hygiene and safety reasons. Please carefully review the product description before making a purchase. If you have any questions or concerns about the item's eligibility for return, please contact our customer service team before placing your order.
Please note that this return policy is subject to change without prior notice. We recommend reviewing the policy before making a purchase.
If you have any further questions or require assistance, please do not hesitate to contact our customer service team. We are here to assist you.
Call us at (519) 967-8282
Thank you for choosing Amour Fragrances for your fragrance needs.